Frequently Asked Questions
Everything you need to know about your Jayo electronics experience.
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do my Jayo products come with a warranty?
Yes, all electronic devices purchased through Jayo come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
We offer a 30-day return window. For a full refund, items must be in their original packaging. Opened electronics may be subject to a restocking fee if parts or packaging are missing.
Are your products compatible with international voltage standards?
Most of our devices support universal voltage (110V-240V). However, we recommend checking the 'Specifications' section of the individual product page before purchasing for international use.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.